Contact the Casino Canadian Editorial Team
We're Real People - Here's How to Reach Us
Casino Canadian is a Canadian online casino review site run by a small, dedicated editorial team. Whether you have a question about one of our reviews, spotted something that needs correcting, or want to discuss a partnership, we want to hear from you. No bots, no offshore call centres - just straightforward replies from the people who actually write and test this content.
Johnny Thompson
iGaming Editor & Senior Reviewer
Johnny leads all casino reviews on this site. Scoring questions, factual corrections or feedback on a specific review - email him directly; he typically replies within two business days.
What We Can Help With
Here are the most common reasons readers get in touch, and what to expect:
Review corrections or updates
Canadian iGaming moves quickly: licences change, bonuses expire and withdrawal times shift. If you've spotted information on our site that's out of date or inaccurate, please email us with the casino name, the page URL, and the specific detail you believe is incorrect. We take factual accuracy seriously and will investigate promptly.
Questions about our testing process
We evaluate every casino using a real C$ deposit, a timed withdrawal, and a 7-category weighted scoring system covering deposits, bonuses, game library, withdrawals, support, mobile experience, and responsible gambling tools. If you'd like to understand how a particular score was reached, ask us.
Feedback on your own casino experience
We're not a dispute-resolution service and we can't intervene with a casino on your behalf. If your experience - positive or negative - contradicts what we've written, we really want to know. It helps us keep our reviews honest.
Media and press inquiries
For interview requests, quotes, or media use of our content, please email Johnny with "Media" in the subject line.
Partnership and advertising inquiries
We work with a limited number of licensed, regulated casino operators. Any commercial relationship is disclosed clearly on our site in line with our editorial independence policy. If you represent an operator licensed by the AGCO (Ontario) or Curacao eGaming and would like to discuss listing options, email us with full details of your licence and jurisdiction. We do not accept partnerships with unlicensed operators.
What We Don't Handle
To save you time, here's what falls outside our scope:
- Bonus disputes or account issues - Contact the casino's own support team directly. If you're in Ontario, you can also escalate unresolved complaints to the AGCO.
- Legal advice - We're reviewers, not lawyers. For legal questions about gambling in Canada, consult a qualified professional.
- Requests to remove negative reviews - Our editorial content is independent. We do not alter or remove reviews based on commercial pressure.
Need Help With a Gambling Problem?
This one is not really an editorial question, but it is the most important note on the page. If gambling has stopped being fun for you or someone close to you, the people who can actually help are a phone call away, and you do not have to sort it alone.
ConnexOntario answers on 1-866-531-2600, any hour of any day, free and in confidence, and points you to mental-health and addiction services across Ontario. There is online chat too at ConnexOntario.ca.
A reminder we mean: you have to be 19 or older to play in Canada, and if your own habits are nagging at you, most licensed sites and the AGCO's iGaming Ontario programme let you set limits or self-exclude.
About Our Location
Casino Canadian is an editorially independent Canadian publication. Our team works remotely across Canada. We do not operate a public-facing office, and we are not affiliated with any casino operator, software provider, or gambling regulator.
We aim to respond to all genuine editorial enquiries within two business days. Emails that appear to be automated, unsolicited bulk outreach, or requests that conflict with our editorial independence policy will not receive a response.
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